Through this Privacy Policy, the user is informed in a clear, precise, and concise manner. If the user accepts it, they will provide their free, informed, specific, and unequivocal consent for AITIRE to process their personal data, in accordance with Regulation EU 2016/679 regarding the protection of natural persons with respect to the processing of personal data and their free movement (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD) (current European and national data protection legislation).
Basic information on data protection
Data Controller:
AITIRE, S.L.
Purposes of Processing:
Responding to inquiries and questions, providing services, and potentially sending information about products and services.
Legal Basis:
- Consent of the data subject (Article 6.1.a of the GDPR).
- Contractual relationship with the data subject (Article 6.1.b of the GDPR).
Recipients:
Data will not be transferred to third parties.
Access may be granted to: Tax Administration, Banks and Financial Entities, Law Enforcement Agencies, and Data Processors necessary for providing services.
Rights and Additional Information:
Rights to access, rectification, or deletion, among others, can be exercised. All details are accessible in this privacy policy.
Detailed information on data protection
Who is responsible for processing your data?
- Controller: AITIRE, S.L. ("AITIRE")
- Tax ID: B36979615
- Registered Address: C/ Uruguay, 15 - Entreplanta B, 36201, Vigo (Pontevedra)
- Registration Info: PO book 3310, folio 200, sheet PO-42599
- Website: www.aitire.es
What information do we collect and process from the user through the website?
We collect data through our contact forms (general and specific to each section).
On our website, users can write to us to clarify any doubts they have regarding our products/services or any other matter. We will respond via email or phone, as provided.
If the user provides third-party data, they must have informed the third party in advance and obtained their consent, as required by Article 14 of the GDPR.
What are the purposes of processing the user's personal data?
AITIRE processes personal data for the following purposes, depending on why it was provided:
- Deliver contracted products/services, maintain the contractual relationship, and manage it.
- Contact, process, manage, and respond to the user's request, inquiry, incident, or question (via email, contact form, or phone).
- Manage the customer’s purchase process and any related queries about the contracted products/services.
- Manage the sending of information about AITIRE’s products, services, and news, through electronic and/or conventional means.
What is the legal basis for processing the user's data?
The legal basis for processing personal data for the purposes mentioned above is the execution of the corresponding service, and it is a mandatory condition, as established in Article 6.1.b of the GDPR.
Regarding the sending of information about AITIRE products, services, and news, the legal basis for processing the provided personal data is the user's explicit consent, as established in Article 6.1.a of the GDPR.
How long will the user's personal data be processed?
Data for managing the customer relationship and billing and payment for services will be kept as long as the contract is in force. Once the relationship ends, data may be kept for the time required by applicable laws and until potential liabilities arising from the contract expire.
Data for managing inquiries and requests will be kept as long as necessary to respond, and if applicable, until the user withdraws their consent for receiving information related to their inquiry.
Data for sending information related to AITIRE’s products or services will be kept as long as the user does not revoke their consent.
Who will receive the user's personal data?
As a general rule, data will not be transferred to third parties unless there is a legal obligation or it is necessary for providing the service. Accordingly:
- The user’s personal data may be communicated to financial entities for managing payments and collections.
- Only if legally required, data will be shared with law enforcement agencies.
- Data may also be communicated to competent public administrations as provided by law.
- If necessary, data will be communicated to AITIRE's Data Processors for the correct provision of services.
What are the user’s rights?
Data protection regulations allow users to exercise their rights to access, rectify, delete, and port data, and to object to or limit its processing, as well as the right not to be subject to decisions based solely on automated data processing, when applicable.
These rights are characterized as follows:
- Their exercise is free unless requests are manifestly unfounded or excessive (e.g., repetitive requests), in which case AITIRE may charge a proportional fee or refuse to act.
- Rights can be exercised directly or through a legal or voluntary representative.
- We must respond to requests within one month, though this period can be extended by two more months depending on complexity and the number of requests.
- We are obliged to inform users of the means to exercise their rights, which must be accessible without denying the exercise of the right. If the request is made electronically, information will be provided by these means when possible, unless otherwise requested.
- If AITIRE does not act on the request, the user will be informed within one month of the reasons for not acting and of their right to file a complaint with a Supervisory Authority.
To facilitate the exercise of your rights, we provide the following forms:
- Right of Access Form
- Right of Rectification Form
- Right of Objection Form
- Right of Deletion Form (Right to be Forgotten)
- Right to Restrict Processing Form
- Right to Data Portability Form
- Right to Not Be Subject to Automated Decisions Form
To exercise your rights, AITIRE provides the following means:
- By sending a signed written request to AITIRE, Ref. "Exercise of LOPD Rights."
- By sending a scanned and signed form via email to
This email address is being protected from spambots. You need JavaScript enabled to view it. , indicating in the subject "Exercise of LOPD Rights."
In both cases, proof of identity must be provided by attaching a copy of the user's ID or equivalent document, or if acting through a legal representative, the document accrediting representation must be included.
Additionally, if you believe your rights have not been fully satisfied, you may file a complaint with the national supervisory authority, the Spanish Data Protection Agency (AEPD), located at C/ Jorge Juan, 6 - 28001 Madrid (www.aepd.es).
What security measures do we implement?
AITIRE is committed to protecting your personal information.
We use physical, organizational, and technological measures, controls, and procedures that are reasonably reliable and effective in preserving the integrity and security of your data and ensuring your privacy.
Furthermore, all personnel with access to personal data have been trained and are aware of their obligations regarding data processing.
In contracts we sign with our suppliers, we include clauses that require them to maintain the confidentiality of personal data to which they have access and to implement the necessary technical and organizational security measures to ensure the ongoing confidentiality, integrity, availability, and resilience of personal data processing systems and services.
These security measures are reviewed periodically to ensure their adequacy and effectiveness.
However, absolute security cannot be guaranteed, and no security system is impenetrable. Therefore, if any information under our control is compromised due to a security breach, we will take appropriate measures to investigate the incident, notify the Supervisory Authority, and, if necessary, notify affected users so they can take appropriate measures.
Social Media Policy
AITIRE has a corporate profile on LinkedIn and Facebook.
Therefore, AITIRE is the "Data Controller" of your data by virtue of the existence of these profiles on social networks and the fact that the user follows us and, consequently, we may follow them back.
This means that if the user decides to join our corporate profile as a follower or by liking our content, they accept this policy, where we explain their rights and how we use their data.
As the controller of your data, we guarantee confidentiality in the processing and the exercise of the user's rights, always in accordance with current data protection regulations.
Additionally, we inform you that we will use these social networks to announce news or relevant information related to the services we offer or topics we consider of interest to the user. Through the functionalities of these platforms, the user may receive news of this type in their feed or profile.
However, we also inform you that there is no link between AITIRE and these platforms or social networks, and the user accepts their usage policies and conditions upon accessing them and/or validating their notices and terms during the registration process. AITIRE is not responsible for the use or processing of user data outside the strict relationship and service provision indicated in this policy.
Cookie Policy
Basic information about cookies
What users need to know about cookies
Cookies are small files that store information on the devices of users who visit our website.
Cookies are associated with a particular browser on a computer or device. Thanks to cookies, AITIRE can recognize users' browsers and determine their navigation preferences, which allows us to improve our service offerings.
Acceptance of cookies at AITIRE
Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI) regarding cookies, requires users to be informed prior to navigating the platform about the use, type, and purpose of cookies. For this reason, we have implemented a notice that appears when the user accesses our website, informing them in advance and offering them the option to either accept the use of cookies or to configure their preferences.
In this context, users have control over their privacy and the option to accept, decline, or configure their cookie preferences. In the event that users decline the use of cookies, browsing and the use of certain services on our website may be affected.
Types of cookies
- Technical Cookies: These cookies are essential for browsing our website and for the proper functioning of certain features, such as controlling traffic and data communication, identifying sessions, accessing restricted areas, and remembering the items in a shopping cart, among others.
- Personalization Cookies: These cookies allow the user to access the website with predefined settings based on a series of criteria, such as language, type of browser, or the configuration of the region from which the website is accessed.
- Analytical Cookies: These cookies allow us to monitor and analyze user behavior on our website. The information collected through this type of cookie is used to measure website activity and for creating navigation profiles, with the purpose of improving user experience.
- Advertising Cookies: These cookies allow us to manage, in the most effective way possible, the advertising spaces that are present on our website, based on various criteria such as the content viewed or the frequency with which ads are shown.
- Behavioral Advertising Cookies: These cookies store information about users' behavior obtained through continuous observation of their browsing habits. This allows us to develop a specific profile to show personalized advertisements based on the preferences detected.
Managing cookies
Users have the ability to manage cookies through their browser settings. Depending on the browser, users can choose to allow or block cookies, delete them after each session, or at any time they desire. Additionally, many browsers offer the ability to manage cookies in more detail, including blocking third-party cookies or browsing in "private" or "incognito" mode.
Here are some links to manage cookie preferences in different browsers:
Please note that if the user blocks or deletes cookies, their browsing experience might be affected, and some functionalities of the website may not be available.
Updates and changes to the Cookies Policy
AITIRE may update its Cookies Policy based on new legislative or regulatory requirements or to adapt the policy to new instructions issued by supervisory authorities. For this reason, we recommend that users review this policy regularly.
Contact Information
For any questions or concerns about our Cookie Policy or how we handle personal data, users can contact AITIRE via the following email:
By continuing to browse our website after having been informed about our Cookie Policy, users acknowledge and accept the use of cookies in accordance with the conditions set out in this policy.
